Your Financial Security
We are Members of the Bonded Coach Holiday Group of The Confederation of Passenger Transport UK Ltd. This is a Government approved consumer protection scheme. This ensures that in relation to the Coach Package Holidays described on this website that the client’s monies are protected by a Bond in the unlikely event of the Members insolvency. Your attention is drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.
- Your guarantee of consumer protection
- Your money is safe with BCH
- Terms of booking are clear and reasonable
- The operator is a member of the Confederation of Passenger Transport UK – the industry’s national trade association
- Independent arbitration service to handle complaints
Peace of Mind
The consumer protection scheme for Coach Based Package Holidays approved by Government and operated by the Confederation of Passenger Transport UK
Is your money safe with BCHG?
BCHG safeguards your deposit and balance payments in the unlikely event that your BCHG tour operator ceases trading (credit card payments are subject to the Consumer Credit Act 1972). You are guaranteed repayment of monies paid. It also ensures the completion of your holiday if it has already started. The guarantee is backed by a bond provided by a high street bank or major insurance company.
How does it work?
BCHG operators are bound by rules and a code of conduct and must ensure that the terms of their trading charter and clear and reasonable. The Confederation of Passenger Transport uses an independent arbitration service to handle complaints.
Why the need for BCHG?
In January 1993 the Package Travel Regulations came into force to offer protection to consumers when booking package holidays. Tour operators have a legal obligation to provide such protection and failure to do so is a criminal offence.
How are BCHG operators monitored?
The Confederation of Passenger Transport assess members regularly against operational and financial standards.
Who are the BCHG members?
A full list of BCHG operators is available by calling the Confederation of Passenger Transport on 020 7240 3131 or on the internet at www.bondedcoachholidays.co.uk
Confederation of Passenger Transport UK
Bonded Coach Holidays Group
Fifth Floor (South), Chancery House, 53-64 Chancery Lane, London WC2A 1QS
Tel: 0210 7240 3131 | Fax: 020 7240 6565
email: firstname.lastname@example.org | www.bch-uk.org