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Terms & conditions 2016 (PDF)

Day Trips:

Terms & conditions (PDF)



1. Luggage
We ask you to keep luggage down to one medium sized suitcase per person, but a small holdall can also be taken on board the coach.

2. Smoking
Please note that for everyone’s benefit we have NO SMOKING on all our tour coaches.

3. Itineraries, Free days and Included Excursions
The itinerary, free days and included excursions for your chosen tour are summarised on the appropriate brochure page. In many cases these actually indicate the days on which certain excursions or free days will occur. If there are any known variations between the brochure itinerary and the final itinerary up to two weeks prior to the date of departure these will be notified to you before departure. In some instances, where drivers hours rules, local conditions, adverse weather or events beyond our control occour, the driver/courier may change the order or sequence of the itinerary or replace any excursion with an alternative excursion of equal value. Variations between the brochure itinerary and the final itinerary will not entitle you to compensation where such variations are a consequence of non-significant changes to your holiday.

4. Twin Bedded Rooms
In some European countries twin bedded rooms may comprise what appears to be one bed but having a double base and headboard with separate mattresses and a duvet or bedding. A three bedded room is often a twin bedded room with an extra bed added.

5. Ground Floor Accommodation
There is usually a limited number of ground floor or lower floor rooms available and requests for this accommodation must be made in the “Special Requirements” section of the booking form, but this type of accommodation cannot be guaranteed. If lifts are available at a hotel the facility will be shown on the brochure page.

6. Private Facilities and Single Rooms
Most of our holidays now include, within the price, accommodation with private facilities, and this will be indicated on the brochure page. Other holidays have a limited number of rooms with private facilities, which, subject to availability, can be reserved and guaranteed at the time of booking - the supplementary charge shown will be added to your account. On any holiday there are only a limited number of single rooms. When a single room is available it may be subject to a supplementary charge and this will be shown on the brochure page.

7. Hotel Accommodation
The hotels we use have been carefully chosen and we have been visiting many of them for several years. Standards vary across the country and across the countries of Europe. Full details are given in the individual hotel descriptions, including the official rating where one exists. The absence of a rating does not mean the hotel is of lower standard, but simply that an official rating is not available in that country or has not been sought by the owners.

8. Special Requests
If you have any special requests these must be notified at the time of booking and entered on the booking form and we will endeavour to forward these but regret that such special requests cannot be guaranteed nor shall we accept any liability for failure to provide a special request.

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